Refund Policy

At LYRATHEN, we believe in transparent transactions and customer confidence. This Refund Policy explains your rights, eligibility criteria, and the process for requesting a refund for purchases made through lyrathen.quest.

Eligibility

Refunds are available for products or services purchased directly through lyrathen.quest, provided the request meets the criteria outlined in this policy. To be eligible:

  • The purchase must be verified with a valid order confirmation.
  • The request must be submitted within the stated timeframe.
  • The product or service must not fall under listed exceptions.
  • Any applicable usage limits must not have been exceeded.

Timeframe

Refund requests must be submitted within 14 calendar days from the date of purchase unless otherwise specified at the time of sale. Requests received after this period may not be eligible for review.

Approved refunds are typically processed within 7–10 business days. Processing times may vary depending on your financial institution.

Process

  1. Submit a written request via email including your full name, order number, and reason for refund.
  2. Our support team will review your request within 3 business days.
  3. If approved, confirmation will be sent outlining the refund details.
  4. The refund will be issued to the original payment method.

LYRATHEN reserves the right to request additional information to verify eligibility before approving a refund.

Conditions

  • Refunds apply only to the original purchaser.
  • Partial refunds may be issued where services have been partially delivered.
  • Processing fees or transaction charges may be non-refundable where legally permitted.
  • Repeated refund requests may be subject to additional review.

Exceptions

The following items are generally non-refundable unless required by law:

  • Digital content that has already been accessed or downloaded.
  • Custom or personalized services once delivered.
  • Promotional or discounted items marked as final sale.

Contact Information

For refund requests or questions regarding this policy, please contact:

LYRATHEN
Email: [email protected]
Website: https://lyrathen.quest

This Refund Policy may be updated periodically. Continued use of our services constitutes acceptance of any revisions.